Privacy Policy – 999p Data Protection

1. Introduction

1.1 This Privacy Policy ("Policy") applies to all users of the 999p platform, accessible at 999p.bio ("the Platform", "999p", "we", "us", "our"). It describes how 999p collects, processes, stores, shares, and protects personal data provided by users ("you", "your") when you register, log in, play games, place bets, make deposits or withdrawals, or otherwise interact with 999p.

1.2 By registering an account with 999p or using the platform in any way, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

1.3 This Policy should be read alongside the 999p Terms and Conditions, available at /terms-conditions.

1.4 999p is committed to handling the personal data of Pakistani players with the same care and respect we apply to all aspects of our platform. We collect only what is necessary, store it securely, and are transparent about how it is used.

2. Data We Collect

2.1 Registration Data

When you create a 999p account, we collect:

• Full name;
• Date of birth (to verify that you meet the 18+ age requirement);
• Pakistani mobile number;
• Username and encrypted password;
• City of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).

2.2 KYC & Identity Verification Data

To comply with anti-money laundering obligations and to protect our players, 999p may request:

• Government-issued photo identification (CNIC, passport, or driving licence);
• Proof of address;
• Proof of payment method ownership (e.g. screenshot of JazzCash or Easypaisa account details).

2.3 Financial Transaction Data

When you make deposits or request withdrawals at 999p, we record transaction amounts, timestamps, payment method identifiers, and transaction reference numbers. We do not store full payment card numbers or full JazzCash/Easypaisa account PINs.

2.4 Gaming & Betting Activity Data

999p records all game sessions, bets placed, wins, losses, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data

We automatically collect IP address, device type, browser type, operating system, session timestamps, and referring URLs when you access 999p. This data is used for security, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact 999p support via live chat or email, we retain records of those communications for quality assurance and dispute resolution purposes.

3. How We Use Your Data

999p uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your 999p account;
• Service delivery: Processing deposits, withdrawals, bets, and game sessions;
• Identity verification: Conducting KYC checks as required by applicable standards;
• Fraud and security: Detecting and preventing fraudulent activity, money laundering, and account misuse;
• Responsible gaming: Monitoring for signs of problematic gambling behaviour and applying tools where appropriate;
• Customer support: Responding to enquiries, resolving disputes, and improving service quality;
• Marketing communications: Sending promotional offers, where you have opted in. You may opt out at any time;
• Platform improvement: Analysing aggregate usage data to improve the 999p product and user experience;
• Legal compliance: Meeting any obligations imposed by applicable laws and regulatory requirements.

4. Legal Basis for Processing

4.1 Contractual necessity: The majority of data processing at 999p is necessary to perform the contract between you and 999p (i.e. to operate your account and deliver gaming and betting services).

4.2 Legal obligation: Certain data processing, particularly KYC and transaction monitoring, is required to comply with anti-money laundering and know-your-customer obligations.

4.3 Legitimate interests: 999p processes technical and device data on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving service quality.

4.4 Consent: Where 999p sends you marketing communications, we do so on the basis of your consent. You may withdraw consent at any time by updating your notification preferences in account settings.

5. Data Sharing & Disclosure

5.1 999p may share your personal data with the following categories of recipient:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah – only to the extent necessary to process your transaction;
• KYC and identity verification partners: Third-party verification services used to confirm identity documents;
• Game providers: Where game software is provided by a licensed third-party supplier, aggregated session data may be shared for technical and regulatory purposes;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, 999p will disclose data to the relevant authority;
• Professional advisors: Legal, financial, and security advisors under strict confidentiality obligations.

5.2 Any third party receiving data from 999p is required to maintain appropriate security standards and is prohibited from using that data for any purpose beyond that which 999p has specified.

6. Cookies & Tracking Technologies

6.1 999p uses cookies and similar tracking technologies to operate the platform, maintain session state following 999p Login, remember preferences, and analyse usage patterns.

6.2 The following types of cookies are used by 999p:

• Essential cookies: Required for the platform to function. These cannot be disabled without preventing core features such as login and game loading from working;
• Analytics cookies: Used to understand how users navigate the 999p platform, which pages are visited most, and where sessions end. Data is aggregated and anonymised;
• Preference cookies: Store your display and notification preferences so they are retained between sessions.

6.3 Most browsers allow you to control or disable cookies through browser settings. Disabling essential cookies will affect your ability to use the 999p platform.

7. Data Security

7.1 999p implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:

• SSL/TLS encryption for all data in transit;
• Encrypted storage of passwords using industry-standard hashing;
• Access controls limiting staff access to personal data on a need-to-know basis;
• Session timeout and two-factor authentication options at the 999p Login stage;
• Regular security assessments of our platform infrastructure.

7.2 Whilst 999p takes all reasonable precautions, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own 999p Login credentials. If you suspect your account has been compromised, contact support immediately.

8. Data Retention

8.1 999p retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations.

8.2 Transaction records and KYC documentation are typically retained for a minimum of five (5) years following the last transaction or account closure, in accordance with standard anti-money laundering record-keeping requirements.

8.3 Marketing preference data is deleted promptly upon opt-out or account closure, whichever occurs first.

8.4 Technical and device data is retained in aggregated, anonymised form for analytics purposes following the expiry of the retention period applicable to individual records.

9. Your Data Rights

9.1 Subject to applicable law and the identity verification requirements necessary to process requests, you have the following rights in respect of your personal data held by 999p:

• Right of access: Request a copy of the personal data 999p holds about you;
• Right of rectification: Request correction of inaccurate or incomplete data on your 999p account;
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations;
• Right to restrict processing: Request that 999p limits how it uses your data in certain circumstances;
• Right to object: Object to processing of your data on grounds of legitimate interest, including objecting to direct marketing;
• Right to data portability: Request your data in a structured, machine-readable format where technically feasible.

9.2 To exercise any of these rights, contact 999p support via live chat or at the email address displayed in the footer of this website. 999p will respond within a reasonable timeframe and may require identity verification before actioning a request.

10. Children and Minors

10.1 Age verification is a mandatory part of the 999p registration and KYC process. Date of birth is collected at registration and may be verified against identity documentation before withdrawal privileges are granted.

11. Responsible Gaming & Data Processing

11.1 999p uses gaming activity data to power responsible gaming tools. This includes monitoring deposit frequency, session length, and wagering patterns to identify accounts that may benefit from intervention or support.

11.2 Where responsible gaming tools are applied to your account (such as deposit limits or self-exclusion), records of those restrictions are retained for the duration necessary to enforce them and to comply with any applicable self-exclusion register obligations.

11.3 Self-exclusion data is treated with the highest level of sensitivity within 999p. It is not used for any marketing purpose and is shared only where required by law.

11.4 For full information on responsible gaming tools available at 999p, visit our Responsible Gaming page.

12. Updates to This Policy

12.1 999p may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. The "Last updated" date at the top of this page will be revised accordingly.

12.2 Where changes are material, 999p will notify registered users via the mobile number or contact details on file. Continued use of 999p following notification constitutes acceptance of the updated Policy.

12.3 We encourage you to review this Policy periodically to remain informed about how 999p protects your data.

13. Contact Us

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data held by 999p, please contact our support team via live chat on the platform at any time.

13.2 Written enquiries may be directed to: [email protected] (plain text – not a clickable link).

13.3 For general information about the platform, visit our FAQ or About Us pages.